Refund and Cancellation Policy
Last updated: 15 August 2026
1. Scope
This policy applies to fees paid for consulting workshops, analytics audits, insight sprints, and ongoing advisory work. Engagement-specific terms in an accepted proposal take priority where they differ.
2. Before work begins
You may cancel in writing before the agreed start date. If notice is received at least seven calendar days before that date, payments are eligible for a full refund, less any non-recoverable third-party costs approved by you. With less than seven days’ notice, a reasonable portion may be retained for reserved capacity and preparation already completed.
3. Deposits and work already started
Deposits reserve consulting capacity. Once work starts, fees for completed workshops, analysis, setup, documentation, and other time already delivered are non-refundable. If an engagement ends early, any unused prepaid balance is refunded after deducting completed work and approved commitments. Partial refunds are calculated against the milestones or day rates in the proposal.
4. Rescheduling and no-shows
A workshop may be rescheduled once without charge when requested at least two business days in advance and a new date is agreed within 30 days. Later changes may incur the preparation or reserved-time cost stated in the proposal. A no-show or cancellation after a session's scheduled start is non-refundable, although we will provide any preparation materials already created.
5. Materials and external costs
Pre-approved software licences, specialist services, data access, travel, or other materials purchased specifically for your engagement are non-refundable once committed, unless the supplier refunds them. We do not add unrelated product or shipping charges.
6. Cancellation by us
If we cancel and cannot offer a suitable replacement date, you receive a full refund for the undelivered portion. We may pause work when required access, information, payment, or client feedback is materially overdue; this is handled under the engagement agreement rather than treated automatically as our cancellation.
7. Requesting a refund
Email hello@instance-controlcore.digital with the engagement name, invoice number, reason, and preferred contact details. We will acknowledge the request within three business days and normally decide it within ten business days.
8. Processing and method
Approved refunds are returned to the original payment method where possible. Processing usually takes 5–10 business days after approval, but the bank or provider may take longer. We do not issue cash refunds for electronic payments.
9. Exceptions
We may make a fair exception for documented emergencies or circumstances beyond reasonable control. Nothing in this policy limits rights that cannot be excluded under applicable Thai consumer law.